Terms of service


1.1 In using the website, you are deemed to have read and agreed to the following terms and conditions, privacy statement and any or all agreements. These terms and conditions govern the selling terms of all orders placed by Customer(s) (“customer” “client” “you” and “your” refers to you on the domain ettieshop.com. This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Full payment before shipment) on which we sell any of the products; clothing, footwear & accessories listed on our website www.ettieshop.com to you. These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

1.2 Ettie reserves the right to amend these terms and conditions at any time. We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

1.3 These Terms, and any Contract between us, are only in the English language.


The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.


We only use your personal information in accordance our Privacy Policy.


4.1 By placing an order on the website www.ettieshop.com you are offered to purchase products subject to these terms and conditions. The sales contract is entered into upon confirmation of your order via email. If you are a consumer, you may only purchase Products from our site if you are 18 years old. If you are not yet 18, you agree that you have obtained the bill payers permission to enter into contract with us.

4.2 This contract is between you and us.


5.1 On site you will be guided through a series of steps you need to take to complete an order. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. Remember to check your cart and delivery information to ensure your order is correct before place your order, as we may not be able to amend or cancel your order once it has been submitted. Please do email info@ettieshop.com and the customer service team will do their best to help you, but please do remember order cancellations or amendments may not be possible!

5.2 After you have completed the required steps to complete your order, you will receive an email from us acknowledging that we have received your order. Please note does this not mean your order has been accepted.

5.3 In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, for example because that Product is not in stock or no longer available, or because of an error in the price, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose and all possible solutions.

5.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched. The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.5 Ettie reserve the rights to reject or cancel your order fulfilment off all orders placed on the Ettie website. We explicitly reserve the right to not accept your order for any of the following reasons:

  • The product is not available / in stock
  • Your billing information is not correct or not verifiable
  • Your order has been suspected of fraudulent activity
  • We could not deliver to the address provided by yourself
  • Force Majeure
  • In the event of misspelling, pricing or other errors or mistakes in the website information


6.1 There are various payment methods available to you – mastercards, visa debits, visa delta and paypal. Please note we do not accept cash, cheques or afterpay.

6.2 Your payment method will be debited when you click the confirm button at the checkout.

6.3 All payments are processed through third party payment gateways using PCI encryption. All payments are subject to validation checks and authorised by the payment service provider you have chosen. We do not store any credit card details nor do we share customer details with any third parties.


7.1 The product prices displayed on the website include and are subject to the current UK VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

7.2 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

7.3. The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.

7.4. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

Where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Products to you at the incorrect (lower) price; and if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.


Our returns policy applies to all purchases made on the Ettie website.

8.1 You can return products 14 days after your dispatch date. Returns are accepted provided that the product is in its original condition, with all labels and tag still attached. And no traces of make up, odours, marks, rips of garments or signs of wear. Please see point 8.8 for returns on Handmade items.

8.2. Ettie will not be responsible for the cost of return. This must be covered by you the customer – Please view our full Returns page. You will be refunded based on the cost of the product (we do not refund your shipping charge).

8.3. If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.

8.4 We DO NOT accept returns after 14 days. If however you would like a refund please view our returns pages for full information.

8.5. Once your returns reaches our warehouse and has been processed by our team, we will issue your refund. We will endeavour to complete your return within 7 working days. Please allow up to 5-10 days for your funds to arrive back into your account.We can only issue you refund to the original method of payment.

8.6 You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

8.7 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8.8 Any handmade items (stated in the product description and under the menu header ‘Handmade’) can NOT be returned. These products are completely made to order, therefore Customer accepts full responsibility for ensuring accuracy of the information provided at the time of ordering these products. We do however offer a free alterations service on any handmade piece of clothing. Please note, alternations are not always possible, this can be discussed in an email.


9.1 All orders made on the Ettie website are dispatched from the UK. Deliveries are made to the the delivery address given at the time of order. Customer accepts full responsibility for ensuring accuracy of the information provided.

9.2 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control (Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks. )  If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. You accept and agree that we will not be held liable for deliveries that are delayed and you will not be refunded your delivery charge.

9.3 You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party ( I.e courier) after a sufficient time period has elapsed and after you agree to assist us in any further investigations for compensation from said 3rd party.

9.4 We do not deliver to any PO boxes.

9.5 Depending on where you are located, you will be given various delivery options. the amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout.

9.6 We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

9.7 Our carriers do not deliver on public holidays.


10.1.This warranty is valid only to the original purchaser when a new piece is purchased from us.

10.2 The warranty in clause does not apply to any defect in the Products arising from:

  • Fair wear and tear;
  • Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

10.3 This warranty is invalid if you fail to operate or use the Products in accordance with the user instructions; washing instructions.

10.4 This warranty is invalid if you allow any alteration or attempt repair by you or by a third party.


This clause 14 only applies if you are a consumer.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • Fraud or fraudulent misrepresentation;
  • Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • Defective products under the Consumer Protection Act 1987.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2

An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport].

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

We will contact you as soon as reasonably possible to notify you; and

Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


When we refer, in these Terms, to “in writing”, this will include e-mail or social media message.

If you are a consumer:

If you wish to contact us in writing for any other reason, you can send this to us by e-mail to Ettie at info@ettieshop.com. You can always contact us using our Contact page.

If we have to contact you or give you notice in writing, we will do so by e-mail.


We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the our warranty in clause 13 to the recipient of the gift without needing to ask our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 0, but we and you will not need their consent to cancel or make any changes to these Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Ettie LTD is a company operating the website www.ettieshop.com – registered in England and Wales under company number 14724409

Ettie can be reached for any questions regarding the terms and conditions and matters connected to any orders or purchases on our Contact page.